Here we list some frequently asked questions of Goldshell miners including Goldshell KD2, Goldshell KD5, Goldshell CK5, Goldshell HS5, Goldshell HS3SE, Goldshell LT5, Goldshell BOX, and the solutions.
The Red-light Flashes Slowly & Goldshell Miner Interface Shows “Please Check the Network” —-Disconnect to the Network
- Does the computer have an Internet connection?
- Check the accuracy of the mining pool’s information if you have access to the Internet.
Please try switching to a different pool if the information is accurate; if you are still having trouble connecting, contact customer service.
If the information is inaccurate, re-enter the accurate information.
- Call the carrier to fix the network if you are having trouble connecting to the Internet.
The Device Cannot Be Detected in the Interface of Goldshell Hub/ Yotta BC Software While Pressing the IP Key.
- Check whether the Goldshell miner and PC are in the same IP terminal
If they aren’t on the same IP address, switch them to it or connect them to the same router; see the user manual for more information.
- Recommend replacing the cable while red light flashes slowly and green light off
Situation and Solution of Goldshell Miner’s Indicator Light
- Green light always on & red light off
Not set up mining pool
The algorithm and setting in the pool are incorrect
- Red light flashes slowly & green light off
Network issue
Check whether cable is connected
- Red light always on & green light flashes quickly — some Hashrate boards fail in the operation
- Red light flashes quickly & green light off
- Fan Abnormal Spin — normal operation Do not spin Disassemble to check cable Loose — tighten and complete
- TightWhether fan completeWhether the heat sink fails off and block the fan
- Same specification of replaced fans can be used
- Customer service is not liable if a fan is replaced without authorization and has problems.
- Red light always on & green light off
i) The miner’s temperature is too high, turn on protection automatically
Turn off the miner
Cooler indoor temperature
- Green light flashes quickly & red light off — normal operation
- Red & green light flash alternately — on light effect, can turn it off manually
The Computing Board Operate Abnormally (as below Figure Shows)
- Please restart the miner if one of the four boards’ average hashrates is lower than the others (less than 80% of the others’ average hashrate). Contact customer service if the condition persists as abnormal.
- If you see the following figure, please restart the Goldshell miner. Contact customer service if things are still not normal.
Why Does the Device Start to Run Normally, But Hashrate Can’t Be Seen on the Mining Pool Or Hashrate is Less Than That on the PC?
Hashrate will experience some delay at the pool following the operation (delays vary from pool to pool).
Abnormal Display/ Operation in the Goldshell Miner’s IP Page
Use the Chrome browser, please.
HW Error/ Rejection is Too High?
This is a typical occurrence because of fluctuations in computing power brought on by network or chip system fluctuations. Anything less than 5% for the ratio of Hardware Error to Nonces is acceptable.
If Goldshell Miner Restart Frequently?
- Make sure the network is stable; if not, contact the carrier.
- Please choose another pool if the mining pool is unstable.
Situation and Solution for High-Temperature Protection of Goldshell Miner
- When the environment is well-ventilated and the temperature of the chips is below 35°C, this is normal.
- Since the miner has automatically triggered the high-temp protection if it stops or shuts down, it must be powered off and restarted to return to normal operation.
- Increase ventilation to dissipate heat if the ambient temperature is too high, or lower it.
